Shipping policy

Westwoof Shipping Policy 🚚🐾

Last updated: [Insert date here]

At Westwoof, we believe every package should arrive as joyfully as a dog running to the treat jar. We’ll do our best to make sure your order ships quickly, securely, and with plenty of tail-wagging care.

1. Processing Times

Orders are processed within 2–4 business days (excluding weekends and holidays).
Orders placed after 12 PM EST are processed the next business day.
During high-volume periods (like holidays or special launches), processing times may take a bit longer—but we promise it’s worth the wait.

2. Shipping Rates & Options

We currently ship within the continental United States. Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination.

You’ll see available shipping methods before completing your order—typically including:

Standard Shipping (3–7 business days)
Expedited Shipping (2–3 business days)
Local Pickup or Delivery (where available)

Note: We’re working to expand delivery areas for our local customers—especially those within a short fetch of our Westwood, NJ store!

3. Local Pickup

If you’re nearby (lucky you!), you can choose free in-store pickup at checkout.
We’ll email you as soon as your order is ready. Pickups are available during regular business hours at:
📍 15 Westwood Avenue, Westwood, NJ 07675

Please have your order confirmation handy when you arrive (or a wagging tail works too).

4. Shipping Perishables

Because we offer premium dog foods, frozen raw products, and other goodies that need a little extra TLC:

Perishable items ship Monday through Wednesday to avoid weekend delays.
We use insulated packaging and cold packs where necessary to maintain freshness.
Once shipped, perishable items cannot be returned or exchanged (see our Return Policy for details).

5. Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number. You can follow your package’s journey straight to your door—or your dog’s waiting paws.

If you don’t see your tracking email, check your spam folder (sometimes our emails like to play hide-and-seek).

6. Shipping Delays

While we do our best to ensure timely delivery, sometimes delays happen due to carrier issues, weather, or other unforeseen circumstances. Unfortunately, we can’t control shipping carriers—but we’ll always help track down your package if needed.

If your order is significantly delayed, reach out to hello@westwoofnj.com and we’ll do everything we can to help.

7. Incorrect Addresses or Failed Deliveries

Please double-check your shipping address before placing your order.
If an order is returned to us due to an incorrect address or failed delivery, we can reship it once the correct address is provided—additional shipping charges may apply.

8. Damaged or Lost Packages

If your order arrives damaged or goes missing, contact us within 48 hours of delivery (or expected delivery). Please include photos if applicable so we can file a claim with the carrier and make things right.

9. International Shipping

At this time, we do not offer international shipping. We love our global pet parents, though—stay tuned as we expand!

10. Questions or Special Requests?

Need to add a gift note? Shipping to multiple pets (we mean addresses)? Have a delivery request?
We’re happy to help!
📧 hello@westwoofnj.com
📞 (551) 999-1408

We pack every order with care, treats, and maybe a sprinkle of dog hair (kidding… mostly). Thanks for supporting a small business that’s all about paws, play, and community! 🐕💌